Due to the unprecedented demand created by the coronavirus pandemic and in an effort to protect our patients from infection, we have moved to a telephone triage system.
The current model allows a patient to phone us up to 12:00 noon or when the GPs reach the maximum number of telephone calls per day. The GP will call the patient back to have a telephone consultation. At the GPs discretion they may decide a video call is necessary or invite the patient to the surgery for a face to face consultation. Patients attending the surgery are asked to wear a mask or face covering to protect us and maintain strict social distancing when inside the building.
Call 028 2826 1611 option 3 in an emergency.
Please note that all telephone calls are recorded for training purposes
The practice is involved with the Queens University Belfast in training medical students. These students are either in their fourth of final year of training and have been trained in clinical skills. You may be asked to allow the student to take a medical history or examination. This is not compulsory and you may refuse to do so.
The practice is also a training practice for GP registrars/Foundation doctors - these are medically qualified doctors who have worked in hospital for a number of years prior to their training Some surgery consultations may be videotaped for this purpose but we will always seek permission before doing this.
If you cannot keep your appointment please let us know as soon as possible.
Persistent non-attendees may be removed from the practice for the good of those patients who comply with our appointment protocol.